Case. A minor trigger causes a disproportionate explosion — because behind it are months of the unspoken.
Model. Unhandled “errors” pile up in the logs (relationship tech debt) until overflow crashes the system out of nowhere.
What helped. They started addressing dissatisfaction early and one at a time, rather than hoarding a “list of grievances” until the blowup.
Lesson. Endurance without resolution isn’t care but a deferred crash.